Returns, Refunds & Warranty
You have 30 days from delivery to return any Folvia item, and every case is covered by our Fit Guarantee.
Fit Guarantee. If a Folvia case does not fit your iPhone Duo, email us a photo within 30 days of delivery. We will send a replacement or refund you in full. You do not need to send it back.
Change of mind. Unused items in original condition can be returned within 30 days of delivery. Return shipping is paid by you. We refund the item price to your original payment method within 5 business days of receiving the return.
Defective or wrong item. Email a photo within 30 days of delivery. We replace it or refund you in full, and you do not pay return shipping.
Not returnable: screen protectors that have been applied, and items damaged by misuse.
How to start a return
- Email contact@folvia.store with your order number and the reason.
- We reply within 1 business day with next steps and, if needed, the return address. Please do not send items back before we reply.
- Refunds are issued once the return is received, or right away for Fit Guarantee and defect claims.
Warranty
Every Folvia accessory carries a 6-month limited warranty from Social Options LLC against manufacturing defects, starting on the delivery date.
Covered: peeling or splitting material, magnets or MagSafe rings that stop holding, stands or hinges on the case that break in normal use, and stitching or bonding that fails.
Not covered: normal wear (scuffs, leather patina, color change over time), drops and impact damage, and damage to your phone. Folvia cases reduce the risk of everyday damage but do not guarantee your iPhone Duo against drops, cracks or hinge failure.
How to claim: email contact@folvia.store with your order number and a photo of the defect. If the claim is approved we send a replacement free of charge; if that item is no longer available, we refund the price paid.
This warranty is in addition to any rights you have under the law of your state.